Refund Policy

Last Updated:

1. Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products within 30 days of delivery for a refund or exchange, subject to the terms and conditions outlined in this policy.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The product must be in the same condition as when you received it
  • The return must be initiated within 30 days of delivery
  • You must have proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged by misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at office@traxylonphit.world with your order number
  2. Provide reason for return
  3. Wait for return authorization and instructions
  4. Package the product securely in its original packaging
  5. Ship the product to the address provided in the return authorization

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and retaining proof of shipment.

6. Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10-14 business days.

7. Refund Amount

Refunds will be issued for the product purchase price. Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs will not be refunded unless the return is due to our error.

8. Exchanges

If you wish to exchange a product, please contact us. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at office@traxylonphit.world with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

10. Late or Missing Refunds

If you haven't received your refund within 14 business days after approval, please check your payment account first. Then contact your credit card company or bank, as it may take some time before your refund is posted. If you still have not received your refund, please contact us.

11. Cancellations

You may cancel your order before it ships. Once an order has shipped, it cannot be cancelled, but you may return it according to this refund policy.

12. Contact Information

For questions about returns or refunds, please contact us:
Email: office@traxylonphit.world
Address: 102 N Elm Pl ste b-1, Broken Arrow, OK 74012, United States
Phone: +1 (800) 259-8551

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.